ROLE OF EMPLOYEE ENGAGEMENT & MENTORING OF SALES PERSONNEL(part 5)

SALES PERSONNEL(part 4)

A review of studies that have examined job engagement demonstrates that being engaged in one’s job may lead to positive outcomes for individuals as well as organizations. As demonstrated in a recent study of hotel and restaurant service quality by Salanova, Agut and Peiro (2005), the employee’s level of job engagement, measured by the Utrecht Work Engagement Scale (Schaufeli, Salanova, Gonzales-Roma, & Bakker, 2002), predicted the overall service climate of the organization, which in turn predicted employee performance and customer loyalty.

Additional support for the positive relationship between engagement and organizational and personal outcomes has been shown in a meta-analysis by Harter, Schmidt, and Hayes (2002). In this study, which encompassed 7,939 business units in 36 companies, employee engagement, measured by the Gallup Workplace Audit (GWA), demonstrated true score correlations with employee turnover of -.30, customer satisfaction .33, and profitability .17. Finally, Colbert et al. (2004), using a modified version of the GWA scale, showed that employee engagement was negatively related to workplace deviance, measured as the withholding of effort (r = -.22).

Representative APR 391%

Let's say you want to borrow $100 for two week. Lender can charge you $15 for borrowing $100 for two weeks. You will need to return $115 to the lender at the end of 2 weeks. The cost of the $100 loan is a $15 finance charge and an annual percentage rate of 391 percent. If you decide to roll over the loan for another two weeks, lender can charge you another $15. If you roll-over the loan three times, the finance charge would climb to $60 to borrow the $100.

Implications of Non-payment: Some lenders in our network may automatically roll over your existing loan for another two weeks if you don't pay back the loan on time. Fees for renewing the loan range from lender to lender. Most of the time these fees equal the fees you paid to get the initial payday loan. We ask lenders in our network to follow legal and ethical collection practices set by industry associations and government agencies. Non-payment of a payday loan might negatively effect your credit history.

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